Different kinds of errors can occur when you are using your mail or browsing through the internet. These errors can be due to your hardware or some software that exists on your computer. One of those errors is [pii_email_e6685ca0de00abf1e4d5]. If you have ever experienced this error, we have you covered. Below is a complete guide for fixing this error and using Microsoft Outlook smoothly.

How And Why Does This Error Occur?

So first, let’s talk about the error itself, what it means, and why it appears. Microsoft Outlook is one of the best mails online. However, if you use the site a lot, you will be familiar with its usual issues. [pii_email_e6685ca0de00abf1e4d5] is also an issue common to users who have been using the mail for a while. It occurs due to operational problems with your Microsoft Outlook account. It can be frustrating seeing this error, especially when you are working for a long time, and it comes on. However, there are more reasons why it happens.

Reasons For The Error:


SMTP is another primary reason for this error. SMTP means Simple Mail Transfer Protocol. It is the gateway between the mail server and Outlook and processes all the emails you send. But when there is a struggle between these two, [Pii_email_e6685ca0de00abf1e4d5] error can happen.

Other Reasons:

Now to get to the reasons part, there is more than just one reason why this error could occur. Although, it is tough to track down the main reasons why this issue occurs. We have made a complete list mentioning the most common problems which can cause this error to occur while using Microsoft Outlook. The common reasons are:
• Using multiple Microsoft accounts on the same device could lead to this error occurring.
• A disagreement between the server mail and SMTP as mentioned above.
• An error during the installation of Microsoft Outlook could also lead to [Pii_email_e6685ca0de00abf1e4d5] error.
• If your computer or the device you are using has corrupted files or applications, this could also cause rise to this issue while using Microsoft Outlook.

Now that we have mentioned ways the error can occur, here are some ways you can fix this issue without any significant changes in your device.

How to Fix [Pii_email_e6685ca0de00abf1e4d5] Error:

There are a fair number of ways you can try to fix this issue. You must follow the exact steps mentioned in this article below because the error will not go if you do otherwise. The complete list is below:

1) Do Not Use Multiple Accounts

If you have multiple accounts set up and logged in simultaneously while using Microsoft Outlook, this error could quickly occur. So, when you are using Microsoft Outlook for work or just emailing, make sure you log in to only one account. Furthermore, make sure you clear all the cache in the app. It can fix the issue you are facing.

2) Auto Repair Tool

All windows devices have an essential feature just when certain Microsoft apps start crashing and not working. This feature is the Windows Auto Repair Tool, and it helps you eliminate all kinds of issues without damaging or affecting your data. The Windows Auto Repair also uses the internet to resolve software problems, so it is a very efficient and easy way to fix minor issues that pop up.

3) Reinstall Microsoft Outlook

Because no one yet knows what causes this issue, it is difficult to determine what exactly you will need to fix. It can be frustrating when you send an important mail, and the bug will just not let you send the mail. Not just sending emails, this error also causes the app to malfunction, and it can also interrupt the essential functions of the app. So uninstalling the app and reinstalling it could be the best way to make sure the issue gets resolved. It also helps you clean any corrupted data inside the Microsoft Outlook app which was causing an error. It is one of the best ways to fix the issue as it changes all the data used to file up the app and grasping the problem from the root.

4) Compatible Windows Version

Out of all the points mentioned above, this is one of the most important ones related to your device’s software. Your device must have the latest version of Windows installed since this is one of the significant reasons this error occurs. To avoid this issue, try using a version of Windows 7 or Windows 8 rather than Windows 10. Windows 10 has caused these issues a lot, so using a different version of Windows could do the trick. Moreover, Microsoft will fix this issue in Windows 10 regarding the Microsoft Outlook app soon. Until then, use a different version of Windows to avoid these types of errors.

5)Contact Customer Services Of Outlook:

Microsoft is a Multinational Technology company, and it always works on improving all kinds of software issues. Not to mention it has fantastic customer service for all its users. These include live chat where they give you instructions to fix a problem. We have mentioned all kinds of solutions that we know of in this article, but if you are still facing this error and have no clue what to do, you can contact customer services. They will give you an in-depth analysis of how to resolve this issue without any failure.


You can use all the methods mentioned above to fix error[pii_email_e6685ca0de00abf1e4d5]. If the problem continues, you can contact the Microsoft team directly and address the issue you are facing. Their team will contact you, and you will have a better idea of how you can fix the problem you are facing.